Privacy Statement

Policy objectives

Casteliers takes privacy and the protection of personal information seriously. We are committed to safeguarding the personal information of our users. We have adopted this privacy policy (the “Policy”) to be transparent about the data we collect, the reasons we collect it for, with whom we share it, how you can access it, and how to correct it if necessary. In this policy, the terms “Casteliers,” “we,” “our,” and “us” refer to Casteliers.

We recognize our obligation to manage your data responsibly. We do not and will not sell your data to third parties.

This policy applies to the use of the websites https://casteliers.ca/, https://festival.casteliers.ca/, or https://casteliers.square.site/. Please read it carefully to understand when you provide us with your data and how we use it. By using our website, you agree to the use of your personal information as described in this policy.

This policy covers information such as how your personal data is used, how and when it may be shared, how you can access and control it, how we ensure its security, and how to contact us.

REASONS FOR COLLECTING PERSONAL INFORMATION AND DATA

The collection of personal information may serve several purposes, primarily the following:

  • To book or purchase tickets for shows presented at the Maison internationale des arts de la marionnette;
  • To participate in one of our workshops;
  • To rent one of our spaces;
  • To offer the best possible customer service;
  • For marketing purposes, customer analysis, market research, and surveys;
  • To establish statistics that guide business decisions;
  • To ensure the security of our platform and the safety of its use.
  • Ensure the security of our platform and the safety of its use.

PERSONAL INFORMATION WE COLLECT

  1. When you seek information about Casteliers and visit our website: We automatically collect information through cookies or similar technologies. Please note that the information collected via cookies does not personally identify you. Additionally, you can choose to refuse the collection of cookies. Why: The information collected allows us to analyze how our website is used and to enhance its functionality, optimizing it to better meet user needs. It also helps us provide quality service and communicate with you to assist in easily finding the information you seek.
  2. When you contact a member of our team (using our contact form) or subscribe to our newsletter: We collect only the following personal information: email address, first name, last name, preferred language, salutation, city, country, and postal code. Why: This personal information is used to identify you, respond to your inquiries or requests, send you our newsletter or informational emails from time to time, and for statistical purposes.
  3. When you purchase tickets through our Square ticketing system or the platforms of our distribution partners (e.g., Théâtre Outremont, Théâtre Aux Écuries, etc.): We collect certain information such as your first name, last name, email address, mailing address, phone number, and payment details. Why: This information is used to process your transaction, update your buyer profile, and for statistical purposes.
  4. When you make a donation via CanadaHelps: We collect certain information such as your first name, last name, email address, mailing address, phone number, and payment details. Why: This information is used to process your donation, issue a charitable tax receipt, and for statistical purposes.

Legal Basis: This information is necessary for the fulfillment of the contract between you and us. It is also collected for legitimate interests, such as ensuring purchased tickets are delivered and payment is received, as well as for analyzing our customer base.

Please note that if you refuse to provide the requested personal information, we may not be able to fulfill your request or process your purchase.

USE OF COOKIES

When you visit our website, you may provide information through cookies or similar technologies. Cookies are small files containing data about a user, which may include a unique anonymous identifier. Cookies are stored on a user’s computer or another device’s hard drive and enable us to customize your experience each time you visit our website.

Most browsers automatically accept cookies, but you can refuse or disable them in your browser’s settings. However, if you choose to refuse or disable cookies, some features of the website may not be available. You can also delete cookies after using the website.

WITH WHOM DO WE SHARE YOUR DATA AND WHY?

We do not sell your personal information to third parties. Your data is shared only in accordance with this Policy. By consenting to this Policy, your personal information may be shared with the following:

Third-party providers: In the course of our operations, we may share some of your data with certain third parties. For example, we may share data with our IT service providers for the performance of their duties or execution of a service contract.

Generally, the providers we use collect, use, and disclose your information only as needed to perform the services they provide to us, such as hosting our website through Funio.

Some service providers have their own privacy policies regarding the information we are required to provide to them. We encourage you to read their privacy policies to understand how your personal information will be managed:

Key IT Providers:

Legally required parties: We may disclose your information if required by law or if such disclosure is necessary to:

  1. Comply with legal or judicial processes;
  2. Protect Casteliers’ rights or property;
  3. Safeguard the security of our website, users, and their data.

Parties involved in financial transactions: If there is a change in control, merger, liquidation, or other transaction involving Casteliers, your data may be transferred. This would be solely for purposes of completing the transaction, and only if permitted by law. If the transaction does not proceed or if the data is no longer necessary, it will be destroyed.

Please note that clicking certain links on our website may redirect you to third-party sites. We are not responsible for the privacy practices of these sites and recommend reviewing their privacy policies carefully.

YOUR RIGHTS

Data protection laws grant you certain rights regarding your information. Specifically, you may:

  1. Request access to your data to verify it. Please note, however, that we reserve the right to ask for additional information to verify your identity;
  2. Request that we modify or correct your data;
  3. Request the deletion of the personal data we hold, unless we are required to retain it to comply with legal obligations, for example;
  4. Object to the processing of your data, unless we have legitimate reasons that outweigh your rights or interests, or if we need to continue processing this data for the establishment, exercise, or defense of a legal claim;
  5. Request that we limit the processing of your data if it is inaccurate, if you believe our processing of it is unlawful, or if we no longer need to process your data but must retain itfor legal purposes;
  6. Request your personal data and information in an accessible format;
  7. Withdraw your consent to the processing of your personal data;
  8. File a complaint with the competent authority if you believe we are processing your data in violation of applicable data protection laws.

ACCESS AND CONTROL OF YOUR DATA

You can verify, modify, or delete your personal information by sending an email to comptabilite@casteliers.ca or to the contact details provided at the end of this Policy. We will respond to your request as quickly as possible. Please provide enough details so that we can identify you and respond to your request.

WHERE YOUR DATA IS STORED

Your personal data is hosted on the servers of our provider, Funio, which are located in Canada, France, and the United States.

DATA RETENTION PERIOD

We will retain all collected information for as long as necessary to achieve the purposes for which it was collected or for other essential purposes such as complying with legal obligations. We will delete this data at the end of this period, or if you decide to withdraw your consent. If you request it, once your data is deleted, you will receive confirmation that your request has been processed.

OUR COMMITMENTS TO PERSONAL INFORMATION PROTECTION

We have implemented a combination of physical, organizational, and technological measures to ensure the confidentiality of the personal information we hold and to protect it. We raise awareness among our employees about the importance of maintaining the confidentiality of personal information, and they are required to use passwords to access customer data. If you have any questions regarding the security of your personal data, please send us an email directly at comptabilite@casteliers.ca.

AGE OF CONSENT

We do not solicit or collect personal information from minors under the age of 14. If you realize that a minor under the age of 14 has provided us with personal information, please contact us. If we discover that we have collected personal information from a minor under the age of 14 without parental consent, we will delete any such information that may have been collected.

COMPETENT AUTHORITY

If you are dissatisfied with our response to a request regarding your personal information, you can contact the Commission d’accès à l’information du Québec, the public body responsible for overseeing personal data management and processing practices in Quebec, or the Office of the Privacy Commissioner of Canada for Canada.

CHANGES TO THIS POLICY

We reserve the right to modify this Policy at any time; please consult it frequently. Unless otherwise stated, any changes to this Policy will take effect immediately upon their publication on our site. If changes are made, we will notify you here about the update, so that you know what information we collect, how we use it, and under what circumstances we disclose it, if applicable.

QUESTIONS AND CONTACT INFORMATION

If you would like to access, correct, modify, or delete any personal information we have about you, file a complaint, or simply want more information, you can contact us at the following details:

Casteliers
To the attention of the person responsible for personal information protection
30 avenue Saint-Just,
Montréal, Québec,
H2V 1X8, Canada
514 270-2717
comptabilite@casteliers.ca